Crushed Red In-Store AND Online Loyalty & Rewards FAQs

Crushed Red In-Store AND Online Loyalty & Rewards FAQs

You’ve asked & we listened!

We have completely changed our user experience to be more intuitive and straightforward. The Crushed Red Loyalty & Rewards system has been completely updated with every ordering experience in mind.

We now have connected our in-store and online ordering Loyalty & Rewards! 

Have Questions?

Browse our step-by-step Crushed Red Loyalty & Rewards FAQs for the most up to date information.

How do I get the New Loyalty Experience?

If you had an existing loyalty account through the Crushed Red app, you would log into the New Loyalty Experience online or in store with your same login information from the app. Forgot your password? Enter your email and reset your password to gain access.

If you don’t have an existing loyalty account and are ordering online: Click sign in, then select Create Account. You’ll input your name, phone number, email and create a password. You’ll get a confirmation message your account has been created and be on your way to earning rewards!

If you don’t have an existing loyalty account and are ordering in-store: input your phone number at the check out keypad before completing your transaction.

Will my loyalty points transfer/will I lose my loyalty points?

Rest assured, your loyalty points from the Crushed Red app have transferred automatically with the switch over. You can now use them both in-store or online!

How do I earn Spots aka points?

You earn 1 Spot for every dollar spent. Same as before, why change a good thing!

How do I use my Spots/Rewards?

Online: Select the store you wish to order from, then click the Sign In icon (top right of screen) and log in. Select items for your order and click on the Gold call-to-action that says “You have a reward available! Apply a reward.” This will show available redemptions, click “Apply to bag +” You will see your Spots/Reward applied and have the option to edit prior to proceeding to checkout. When you’re ready, click “Continue to Checkout” to finish placing your order.

In-store: Input your phone number at the register, select the Spots/Reward you wish to use and finish checking out with your Crushed Red teammate.

If you no longer want to use the Spots/Reward selected online or in-store, click “Edit Reward,” then “Remove From Bag”.

Do my Spots Expire?


Do my Rewards Expire?

Rewards may have different expiration dates. The expiration date will be on each reward.

Where can I find my Spots aka points balance?

Online: Head to the ‘Rewards’ tab at the top right post login screen. Your Spots balance and Rewards will be visible.

In-store: Input your phone number at the register to view Spots balance and rewards available.

You can also find your Spots earned and total balance on your receipt in-store or online.

How do I earn Spots when ordering in store?

If you have an existing loyalty account, enter your phone number to earn Spots at the register!

If you don’t have an existing loyalty account, sign up in a flash at the register by entering your phone number to start earning today!

I made a purchase without logging in; can I still earn Spots?

Please email a copy of your receipt and a brief description of what prevented you from using your existing account (did you experience a bug?) to our support team at who can help you.

I placed an order at the wrong location, how do I fix that?

Please reach out to the store from which you ordered to ensure they do not fill your order and for help with a refund. Then place a new order for the correct location.

Will my login information change/I can’t log into the New Loyalty Experience?

Your login information is the same as it was on the app. If you are not able to log in, please reset your password and follow the instructions. Still having trouble? Contact our support team Please do not call the stores, they will ask you to email our info team.

I have a problem with an order I picked up in-store (Missing item, wrong item, etc.)

Please email our support team at for assistance. We are here to help!

Thanks for leafing through the Loyalty and Rewards FAQs.

We hope you enjoy the all new experience!

Now that you’ve read through the New Crushed Red Loyalty and Rewards FAQs you’re ready to be a pro when using the New Crushed Red Loyalty and Rewards!

Experience it In-Store or Online today to get custom rewards and exclusive promotions.

Crushed Red Logo App Rewards and Loyalty FAQs